Refund policy

Returns & Refunds

Thank you for supporting my small business. Each order is made or fulfilled with care. Please review this policy before placing your order.

Print-on-Demand Products

Products fulfilled through a third-party print-on-demand provider, including Printful, are produced specifically for your order.

Because these products are made to order, returns and exchanges are not accepted for buyer's remorse, incorrect size or color selection, or a change of mind.

If your Printful order arrives damaged, defective, or incorrect, please contact me as soon as possible after delivery. I may request photos of the product and packaging so I can work with the fulfillment provider to determine the appropriate resolution.

If the issue is confirmed to be a manufacturing defect, damage, or fulfillment error, I will work with you to provide a replacement or refund, as appropriate.

Ready-to-Ship Items

Eligible ready-to-ship items may be returned within 14 days of delivery, unless otherwise stated on the product listing.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging whenever possible.

  • Proof of purchase is required.

  • The return must be approved by me before it is shipped back.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or I sent an incorrect item.

Original shipping charges are non-refundable.

Custom & Personalized Orders

All custom, personalized, and commissioned items are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

  • Custom drinkware

  • Commissioned artwork

  • Any item created specifically for you

Once design work or production has begun, custom orders cannot be canceled.

Digital Products

Digital downloads are final sale and non-refundable once the files have been delivered or made available for download.

If you experience a technical issue accessing your files, please contact me and I will do my best to help resolve the issue.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Print-on-demand products

  • Custom or personalized products

  • Commissioned artwork

  • Digital downloads

  • Gift cards

  • Items marked Final Sale

  • Used or damaged items

Cancellations

Ready-to-Ship Orders

Orders for ready-to-ship products may be canceled if the order has not yet shipped. Once an order has shipped, it is subject to the applicable return policy above.

Print-on-Demand Orders

Because print-on-demand products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible. Once production has begun, the order may not be cancelable.

Custom Orders

Custom orders may be canceled only before design work or production has begun.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, please contact me as soon as possible and include:

  • Your order number

  • Photos of the product

  • Photos of the packaging, if applicable

  • A description of the issue

Please do not return a damaged, defective, or incorrect item unless I provide return instructions.

I will review the issue and, when appropriate, work with the applicable fulfillment provider to arrange a replacement, refund, or other resolution.

Refunds

For approved returns, refunds will be issued to the original payment method after the returned item has been received and inspected.

Approved refunds do not include original shipping charges unless otherwise required by law.

Please allow your financial institution time to process the refund after the refund has been issued.

Questions

If you have questions about an item or its eligibility for return, please contact me before placing your order. I'm happy to help.